We provide the fastest, most
reliable and secure delivery services to our customers. Please review our
shipping policies below.
- We can ship just about anywhere. Customers outside the
US, Canada and Puerto Rico will have to call to get a shipping quote. A
documentation fee may apply to each purchase outside the US. The customer
must pay any applicable surcharges, brokerage fees, taxes, VAT fees or
import duties.
- Large orders that require oversize packages may be
subject to additional freight surcharges.
- Most orders leave our warehouse at the same day or
within 2-3 business days (not including weekends) from date of order. Please
assume about 5-7 days for delivery time from the date the order is released
to FedEx.
- Products may be shipped directly from our manufacturer's
warehouse or from our fulfillment centers.
- In cases where the product is out of stock, but we are
expecting the product to arrive to our warehouse soon, your account will be
charged prior to shipment in order to process your order faster and give it
the highest priority. All prepaid orders will have priority over non-paid
orders, and will be shipped first.
- Be sure to enter all pertinent information with regards
to your shipping address such as your apartment number, suite number (for
business deliveries), and street address when using a P.O. Box, to assure
your delivery arrives safely and on time. Please verify your shipping
address carefully before submitting your order.
- If you make a mistake, or provide insufficient delivery
information, the shipping company will charge an additional delivery fee or
address correction fee ($5.00 -$10.00), which will in turn be passed on to
you. Please also provide a street address in addition to a PO Box number,
even if you normally use a PO Box. If you are not home during the day, you
may wish to ship to a work address. If your order is going to your work
address, be sure to include the floor number, suite number and your business
name, for proper delivery.
- It is the customer's responsibility to ensure that the
address they give as the shipping address or destination is the correct
address and that the customer can receive the product at this address. If a
package is left at the door, it will be the customer’s sole responsibility
to ensure receipt.
- CubeCrystal.Com is not responsible for any delay or
additional charges that may incur as a result of changes made by the
customer, in the event the customer makes any alteration to their shipping
address after their package has been scanned into the UPS system.
- We ship via FedEx, UPS, and USPS.
Shipping Charges and Calculation
For ground shipping, we only charge $10
flat rate for all orders under $100, no matter how many
items you purchase, or free shipping
for all orders over $100.
For express shipping, charges
are based on weight of the products ordered. You can calculate the costs of
shipping for your item(s) during the check out page.
Most orders are shipped via FedEx. We may use an alternative
shipper, other than FedEx, when necessary.
We ship to any P.O. Box or AFO/FPO addresses. We do not ship internationally
except for Canada standard ground. Canadian Customers: Please note that the
shipping charges do not include any duties or brokerage fees.
Delivery and Tracking of Your
Order
It will take approximately 1 day to process each order (not
including shipping time). Once your order has been shipped, you will be emailed
a tracking number within 24-48 hours.
We will do everything we can to help you track your package, however we're not
responsible for lost or delayed packages once the package has been scanned into
the FedEx tracking system.
It is the customer's responsibility to provide the correct shipping address.
FedEx does not guarantee delivery of regular ground shipments by a certain date.
FedEx does guarantee expedited air shipments, and if late, only the
extra-expedited air charges will be credited back to the customer.
We are not liable for lost or stolen packages left by the shipper
at the customer's shipping address.
Cancellations and Refused
shipments
Any orders that are not yet processed can be canceled. If you must
cancel your order please contact us by telephone at (1-888-330-8468). We cannot
guarantee that order cancellations made via email will be caught and canceled in
time. To ensure the cancellation of your order and prevent unwanted charges and
shipments please contact us by telephone. After hours cancellation instructions
can be left on our voicemail. We will then email you or call you back to confirm
your cancellation the following morning.
Customer may be charged a $25.00 additional handling fee for any refused or
undelivered shipment that must be reshipped as the result of the customer
incorrectly entering address information on the order form. Any shipment that
needs to be re-shipped will be charged at the same shipping charges that apply
to the original order.
Damage Claims
Any damage claim
from shipment that is caused by FedEx (crushed boxes) must be made with FedEx
directly. The customer must call FedEx to initiate their claim for the damage.
We will be happy to work with the customer in filing their damage claim, however
a claim must be initiated first by the customer. Any and all damage claims must
be made with 48 hours of receipt of the package.
We will not be responsible for any replacements if the damage is not reported to
us in a timely manner. After 48 hours, all shipments will be considered received
in good condition.
In the event you have difficulty reaching us by phone you can also email us at
sales@cubecrytal.com - subject: request for email receipt, or you can also fax
us at 1-626-330-7567.
Tax:
We only charge
tax (9.75%) to customers located in the state of California, if you are holding
a valid resale permit, please fax to us at 1-626-330-7567.
